Thank you for shopping with us. We strive to provide high quality products and excellent customer service while also prioritizing sustainability and minimizing environmental impact. Please carefully read our Return, Refund, and Cancellation Policy before making a purchase.

Refunds:

As part of our commitment to sustainability, we aim to minimize returns to reduce the carbon footprint associated with shipping and handling. To promote sustainability and eco-friendly practices we do not accept returns or offer refunds for any reason other than damaged/ defective products or incorrect products.

Refunds will only be issued for damaged/defective products or incorrect products, and a valid claim must be submitted within two days of receiving the products.

Slight variations in colour, size, and scent are natural and do not qualify for a refund.

Once your claim is approved, we will initiate a full refund to your original method of payment.

Refunds may take 5 business days to process, depending on your payment provider.

Damaged or Defective Goods:

If you receive a damaged or defective product, please get in touch with us immediately at support@ignitecandlebar.in with the following information:

Order number

Clear photos of the damaged or defective product, including packaging

Description of the issue

Cancellation Policy:

Orders cannot be cancelled once they have been placed. Please review your order carefully before confirming the purchase.

Lost or Stolen Packages:

We are not responsible for lost or stolen packages. Please ensure that the shipping address provided is accurate and secure.

By choosing to shop @IgniteCandleBar, you contribute to a sustainable and eco-conscious shopping experience. We appreciate your understanding and commitment to reducing environmental impact.